These Terms of Service (“Terms”) govern your use of Zync (“Zync”, “we”, “us”), an AI-powered WhatsApp receptionist for service businesses (the “Service”).

By creating an account or using the Service, you agree to these Terms. If you are using the Service on behalf of a business, you represent that you have authority to bind that business.

The Service connects your WhatsApp Business number to an AI assistant that answers customer enquiries, checks your Google Calendar for availability, and records bookings.

You are responsible for the content of your business configuration (services, hours, persona, knowledge base) and for the replies the assistant sends on your behalf.

You must provide accurate information when creating an account and keep your credentials secure. You are responsible for all activity under your account.

You must be at least 18 years old to use the Service.

The Service is a paid subscription. Fees are charged in advance via Stripe on a recurring basis until you cancel.

Prices and plans are shown on the pricing page and may change with notice. You can cancel at any time from the dashboard; the Service remains available until the end of the paid period.

Meta charges its own per-message fees for WhatsApp Business Platform usage, which are separate from our subscription fees. You are responsible for any Meta fees incurred by your account.

You are the data controller for the conversations between your business and your end customers, and you must comply with applicable law, including GDPR where it applies.

You must use the Service through a WhatsApp Business account you are authorised to operate, and you must comply with the Meta Platform Terms and the WhatsApp Business Solution Terms.

You are responsible for obtaining any consent your customers need in your jurisdiction, and for how the assistant is presented to your customers.

You must make it clear to your customers that they are interacting with an automated assistant, not a human.

End customers can stop the conversation at any time (for example by replying “STOP”). You must honour such requests and tell us so we can stop processing that customer’s data.

You may not use the Service to: send spam or unsolicited marketing; mislead customers about the nature of the assistant; process unlawful, defamatory, or harmful content; or attempt to disrupt, reverse-engineer, or gain unauthorised access to the Service.

Replies generated by the assistant are produced by AI models and may contain inaccuracies. You are responsible for reviewing the Service's behaviour with your configuration.

The Service is designed for booking conversations and is not a source of medical, legal, financial, or emergency advice. We are not liable for decisions made in reliance on AI-generated replies.

Zync owns the Service, its code, and its branding. You retain ownership of your business configuration and data.

You may not copy, resell, or build competing products using the Service.

The Service is provided “as is” and “as available”, without warranties of any kind, express or implied, including fitness for a particular purpose.

We do not guarantee uninterrupted availability. WhatsApp, Google Calendar, and AI providers are third-party services outside our control; outages or changes in those services may affect the Service.

To the maximum extent permitted by law, Zync's total liability for any claim arising from your use of the Service is limited to the amount you paid us in the 12 months before the claim.

We are not liable for indirect, incidental, or consequential damages, including lost profits, lost bookings, or business interruption, even if advised of the possibility.

You may close your account at any time from the dashboard or by contacting us. We may suspend or terminate access for breach of these Terms, abuse, or risk to the Service.

On termination, your data is deleted in line with our Privacy Policy, except where we must keep records for legal reasons.

We may update these Terms as the Service evolves. Material changes will be announced in the dashboard and by email. Continued use of the Service after changes take effect means you accept the updated Terms.

These Terms are governed by the laws of Romania. Disputes are subject to the exclusive jurisdiction of the Romanian courts, unless mandatory law provides otherwise.

Questions about these Terms? Email server@denishub.com (we reply within 30 days).